Thursday, 22 June 2017

The Victoria Small Business Commissioner




The 'Australian Model' for Helping Small Business Collect Payment from Customers



With its announcement of a 'Small Business Commissioner' in 2015, a post that has yet to be filled (the job is still open for applications if you're interested), the UK government is following a model that was pioneered in Australia.  How does the system work in Australia, and how successful has it been?

The first Small Business Commissioner in Australia was created in Victoria with the passing of the Small Business Commissioner Bill in 2003.  The Commissioner was to be dedicated to
promoting a fair and competitive market environment for small business.

The Victorian Small Business Commissioner (SBC)  lists its goals as:


  • promoting informed decision-making;
  • mediating business-business, business-government, retail tenancy, owner driver and forestry contractor, and farm debt disputes
  • investigating complaints about unfair market practices;
  • minimising disputes between small and large businesses.


Small businesses with an unpaid or disputed invoice can contact the SBC and request that it mediates between the two parties.   Mediation costs $195 per party per half day and is performed by qualified subcontract mediators.

The SBC has the power to issue a certificate to a party where the process has not been successful or where a party has refused to engage in the process.    Where a party has in the view of the Commissioner unreasonably refused to take part, details of the certificate may be published in the commissioner's annual report.  Hence there is a repetitional reason for businesses to positively engage with the process

In 2015-16 the Victorian SBC reports that it received nearly 2,000 cases of disputes.  Around 500 of these went to mediation, and 82% of these cases were resolved at mediation, without the need to progress to arbitration or litigation.

The success of the Victorian SBC has led to the establishment of Small Business Commissioners in New South Wales, Western Australia, South Australia and also nationally for Australia.

It remains to be seen how significant an impact on late payment, payment disputes and supply chain 'bullying' the UK Small Business Commissioner will have, but if the experience in Australia is anything to judge by, the sooner the government appoints the Commissioner and they can get on with the job, the better!

24 comments:

  1. Keeping that in mind, if you want to sell your products or services, you need trained and qualified sales people who have experience closing deals and increasing your company’s profits. How can you find the right sales people for your business?sales process

    ReplyDelete
  2. The post is written in very a good manner and it contains many useful information for me. Eenhoorn.com

    ReplyDelete
  3. small businesses Also, new business opportunities represent a growing market demand which a business owner can capitalize on in establishing a commercial venture with only a small investment. Usually, this involves concentrating on a smaller niche market to offer your products or services.

    ReplyDelete
  4. Hey there, You’ve done a great job. I’ll definitely digg it and personally suggest to my friends. I am confident they will be benefited from this site small business website

    ReplyDelete
  5. Steve is a successful business owner who takes his business very seriously. He focuses on growing his business and has several employees. People love his products and services and are sharing them with others. What Steve is struggling with is making his business financially fit. It seems like his business is always tight, and he is barely making it each month. Sound familiar? Target hours

    ReplyDelete
  6. Now that alone is one step closer to defeat for your online business dreams. However, with a ready-made community that are all interested in you succeeding in your online business goals and more often than not can help and guide you along the path to success, continuously encouraging and supporting you. free online invoice generator

    ReplyDelete
  7. Aw, this was an extremely high quality submit. In theory Id prefer to create such as this too taking some time to real work to create a very good report but exactly what do I say My partner and i delay doing things a large amount and don’t appear to go done. name your business

    ReplyDelete
  8. Two full thumbs up for this magneficent article of yours. I've really enjoyed reading this article today and I think this might be one of the best article that I've read yet. Please, keep this work going on in the same quality. outsourcing IT

    ReplyDelete
  9. I really enjoy simply reading all of your weblogs. Simply wanted to inform you that you have people like me who appreciate your work. Definitely a great post. Hats off to you! The information that you have provided is very helpful. business finder

    ReplyDelete
  10. Although you will be reluctant to borrow from the ones near you for worry of jeopardizing relationships, this is a superb alternative in case you are meticulous approximately returning the quantity.Alternative Funding Group

    ReplyDelete
  11. If you are a good speaker and passionate about the business world and able to inspire and encourage others in a unique way a replacement, you could marketing your services as a business or even a life coach. Take your passion and expertise to the next level giving advice and suggest actionable steps people can take to progress their professional and private lives.

    ReplyDelete
  12. Very cozy looking rooms. Let me know if your going to Mexico. Oh and btw. you should read our Tipping in Mexico guide if you do. It will save you a lot of awkward moments. small business it support Milwaukee

    ReplyDelete
  13. wow this great however ,I like your post and great pics might be any people dislike in light of the fact that defrent mind all poeple , business plan

    ReplyDelete
  14. I admire this article for the well-researched content and excellent wording. I got so involved in this material that I couldn’t stop reading. I am impressed with your work and skill. Thank you so much. visa india en lĂ­nea

    ReplyDelete
  15. Hey – decent blog, just looking around plenty of blogs, seems a really nice platform you are using. I’m currently using WordPress for some of my sites but looking to change one amongst these over to a platform similar to yours as a trial run. Anything in particular you’ll recommend about it?
    Canada Visa Eligibility

    ReplyDelete
  16. Suddenly, your investment property becomes a money pit and a liability on your balance sheet rather than an asset. Top 3 Passive Income Ideas of 2021

    ReplyDelete
  17. Great post i must say and thanks for the information. Education is definitely a sticky subject. However, is still among the leading topics of our time. I appreciate your post and look forward to more. duchi engagement rings

    ReplyDelete
  18. Make the most of mainly premium substances - you will find him or her for: seo

    ReplyDelete
  19. I used to call it chicken Mandi, and in that case this was the best chicken mandi in karachi, the best mutton mandi in karachi and the best beef mandi in karachi specially with their qatilana hummus and that basbousa tester, yahi hay mera favorite kabsa house aaj say
    mandi in karachi

    ReplyDelete
  20. This is helpful, nonetheless it can be crucial so that you can check out the following website: look at here now

    ReplyDelete
  21. The main thing that we do as far as we can tell is to relate with each other.serenade condo

    ReplyDelete
  22. I am really enjoying reading your well written articles. It looks like you spend a lot of effort and time on your blog. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work. keo dua giam can

    ReplyDelete
  23. I am really enjoying reading your well written articles. It looks like you spend a lot of effort and time on your blog. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work. Sleigh Beds

    ReplyDelete
  24. I can recommend primarily decent and even responsible tips, as a result view it: seo service

    ReplyDelete